Understanding Consumer Rights: A Guide to Handling Consumer Complaints in India

In today’s fast-paced marketplace, consumers are more empowered than ever before. Yet, challenges like defective products, poor services, misleading advertisements, or unfair trade practices still persist. Knowing how to tackle such situations begins with understanding consumer rights: a guide to handling consumer complaints in India . This blog will walk you through the key rights consumers enjoy and the appropriate steps to resolve grievances effectively. What Are Consumer Rights in India? The Consumer Protection Act, 2019 ensures a set of fundamental rights to every consumer in India. These rights serve as the foundation of understanding consumer rights: a guide to handling consumer complaints in India . The six basic consumer rights include: Right to Safety – Protection against goods and services that are hazardous to life and property. Right to be Informed – Consumers must be given complete information about the product or service. Right to Choose – Consumers should...